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  1. Rob Campbell: How to Balance the Parts Department Checkbook

    Rob Campbell: How to Balance the Parts Department Checkbook

    $0.00

    MEMBERS ONLY WORKSHOP

    Presenter: Rob Campbell
    Air Date: Thursday May 31 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DME5

    How to make the Parts DMS inventory Jive with the General Ledger!

    It's no secret that when it comes to the Parts Department, the dealership runs two sets of books.
    One set is kept and controlled by the Parts Manager and is geared toward inventory management… keeping the right parts on the shelves to satisfy the Service Department's needs and avoiding obsolescence. It's mostly about the physical parts themselves.
    The other set of books is kept and controlled by Accounting. The General Ledger is the financial blueprint for the enterprise, but in this instance it is primarily concerned with the dollar value of the parts department's assets and liabilities. It is mostly about the dollar value of the investment.

    Problem: On the surface they seldom agree.

    And sometimes, the imbalance can point to very real problems and potential losses. Therefore, like balancing your checkbook, you need to isolate the differences and reconcile regularly.

    This workshop is an in-depth look at strategies to help balance the 2 sets of books, and/or identify problems needing solutions.

    You will learn:
    Primary causes for inventory valuation disputes between Parts and Accounting
    Strategies for identifying and "balancing" reasonable and routine differences
    How the 2 sets of books can help hide serious problems and potential losses
    Solutions for inventory shortages and overages.
    How Parts & Accounting can work together to balance the 2 sets of books Learn More
  2. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $0.00

    Presenter: Don Tipton of DTC Retail Consulting
    Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU EME2

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience Learn More
  3. Rob Campbell: Business Math and Financial Analysis for Service Managers

    Rob Campbell: Business Math and Financial Analysis for Service Managers

    $0.00

    Workshop Info:
    Air Date: Thursday, March 15 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Rob Campbell - WithumSmith+Brown
    Program Length: 60 Minutes
    SKU: DMC3

    Basic & Advanced Financial Analysis for Dealership Service Directors & Managers – Forecasting – Net Profit Improvement

    Now more than ever dealership Service Directors and Managers must become experts in analyzing their businesses so that they can plot the proper course.

    This program is designed to feature not only the “basics of business math” in the service department, but also to assist in planning for profit improvements in the face of future market uncertainties. Make sure you have a calculator and your financial statement info handy.

    Rob will be your Guide for:

    How to outline your Service Dept financial goals to the Dealer and GM
    How to calculate the many ratios used in service: Fixed Absorption, Net-to-Gross, Cost of Sale, Semi-Fixed Expense… and many, many more.
    Learning to crunch the numbers like a pro Learn More
  4. Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    Ed Kovalchick: 2018 Update: Habits & Practices of the Exceptional Service Manager

    $0.00

    Workshop Info:
    Air Date: Thursday, April 5 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Ed Kovalchick of Net Profit Inc.
    Program Length: 60 Minutes
    SKU: DMD1

    Some Exceptional Service Managers have Mastered the Art of Business Building… Here is how they consistently get it done!

    What Exceptional Service Managers do Every Day when it comes to:

    Employee Communication
    Internal Training & Coaching
    Managing team members
    Marketing & Merchandising the department
    Relationships with Other Managers
    Facility Management & Upkeep
    Building Positive Customer Relationships
    Setting & Attaining Financial Objectives
    Knowing How and When to Celebrate Success Learn More
  5. Chuck Hartle': Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017

    Chuck Hartle': Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017

    $0.00

    Workshop Info:
    Air Date: Thursday November 9 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Chuck Hartle'
    Program Length: 60 Minutes
    SKU: DLK2

    How to build the perfect parts pricing strategies for Customer, Wholesale and Internal sales. Explore the role of Price Escalators in search of the right balance for price, value and profits. Past workshop, updated for 2017.

    Chuck Will Guide You To:

    Parts pricing strategies for all types of sales, in-shop, over-the-counter, wholesale…
    Effective testing of new escalators and matrix pricing formulas
    A honest appraisal of your current parts pricing policies and practices
    A set of new principles to guide and reshape your parts pricing formulas to maximize competitive advantage and bottom line profits. Learn More
  6. Greg Criss: Declined Service Recommendations - Creating a Solid Follow Up Calling Process

    Greg Criss: Declined Service Recommendations - Creating a Solid Follow Up Calling Process

    $0.00

    Workshop Info:
    Air Date: Thursday October 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Greg Criss
    Program Length: 60 Minutes
    SKU: DLJ3

    Instead of just recording “Service Declined” on the repair order, how about creating a multi-step phone marketing process to bring some of that high profit work back into the shop?

    You Will Learn:

    How to create a “Declined Work” opcode process
    How the call center can speak professionally with the guest about their needs
    How to build a “Declined Work” review process on the service lane
    How create “appointment urgency” in word tracks for your BDC
    How to sell “off-time” & create a better booking strategy
    How to track effectiveness of your “Declined Work” process
    How to follow-up (market) when a guest says “no” to your declined work contact
    Learn More
  7. Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    Steve Kwiatkowski: How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

    $0.00

    Workshop Info:
    Air Date: Thursday August 17 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Steve Kwiatkowski
    Program Length: 75 Minutes
    SKU: ELH3

    The key to securing a steady stream of service business… for NOW… but also for down the road … is to win the heart and loyalty of your current customers.

    It's not just about selling more service and making more menu presentations… It is about getting the customer to like and trust you! Researchers have found that customers make two immediate judgments about individuals and businesses…at the very first contact. Are you "Warm?"… and then are you "Competent?" Failure to get a high enough grade on either and you will fail to win repeat business.

    For most dealerships to win in the battle for service business, they need to re-think just what is happening on their service drives. Many, if not most, dealerships are allowing their service advisors to push customers and profits away… down the street and to your competitors. The good news is you can fix it!

    You will learn:

    What a professional service lane workflow (customer process) should look like
    How to identify gaps in your workflow…and what to do about it
    How to incrementally improve your process…and fatal errors to avoid
    How to educate service advisors and customers on the true value of proper maintenance…
    The single best improvement in customer retention that your advisors can make…and how to make it happen
    5 key elements need to become a Trusted Advisor to your customers
    Learn More
  8. Greg Criss: How to Benefit from Tablets on the Service Drive

    Greg Criss: How to Benefit from Tablets on the Service Drive

    $0.00

    MEMBERS ONLY Online Workshop

    Workshop Info:
    Air Date: Live Thursday, April 6, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Greg Criss
    Program Length: 60 Minutes

    How tablets can benefit Service Drive Selling… But also how tablets can hide more significant selling process weaknesses. It's a tool not a magic pill.

    Auto dealers purchase tablets for the service drive for two basic reasons. On one hand the modern technology gives the customer the appearance that your dealership is on the techie cutting edge. However, most companies selling these systems also tout increased customer paid labor as a benefit of using the tablet.

    Greg Criss takes a more reasoned view… seeing the benefit of deploying tablets, but not ignoring basic selling process deficiencies that plague many dealership service departments and are not necessarily overcome simply by the tablet.

    You will learn:

    How tablets can mask service drive process problems and how to overcome
    The magic of "Postponed" operation codes when recommendations are declined
    How to prepare for Service Guests prior to arrival
    How to guarantee that Service Menu presentations are completed
    How to help your Advisors improve CSI and Email Capture Learn More
  9. Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    $0.00

    Online Workshop
    Air Date: Thursday March 2, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton


    Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

    How to make a very profitable business out of your Express Service operation.

    Don will show you:

    Learn the 5 roadblocks to success for your Express Service operations
    Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
    The perils of overkill. You really do not have to be the fastest or the cheapest
    How to determine the true cost of express service labor
    How to keep the up-sells from declining your service and taking their business elsewhere
    Learn More
  10. DKJA BONUS WORKSHOP! Don Tipton: How to Strap a Rocket to Your Service Department

    DKJA BONUS WORKSHOP! Don Tipton: How to Strap a Rocket to Your Service Department

    $0.00

    Online Workshop!
    Air Date: Tuesday October 18, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    Program Length: 30 Minutes

    Don Tipton says that the average 12-technician service department can add over $600K in Gross Profit by effectively addressing 10 service operation pain points.

    Is it possible you are leaving this much money on the table in service?

    Visit with Don on Tuesday Oct 18 as he discusses his 10 Keys to an additional $600K.

    Tuesday, Oct 18 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific

    You will learn real world ways to:

    Increase the technician's available hours
    Improve production by identifying and reducing "lost time"
    Get control of Work in Process and Unapplied Labor
    Staff the Service Lane efficiently to maximize profit
    Attract and keep more service customers
    Raise the value per repair order Learn More

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