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  1. PRE-ORDER SPECIAL! Financial Analysis & Planning for Fixed Operations Success

    PRE-ORDER SPECIAL! Financial Analysis & Planning for Fixed Operations Success

    Regular Price: $298.00

    Special Discount Price: $138.00

    As low as: $0.00

    PRE-ORDER SPECIAL- Release Date August 20, 2018
    Hard Copy Format (PDF Is Available at No Change to Members)
    SKU BMFG

    The 2018 Edition for Fixed Ops Professionals.
    Essays from Workshops Presented by Dealership Fixed Operations and Management Experts Focusing on Financial Measurement, Analysis and the Management Strategies and Techniques that Result.
    Benefits:

    1. Zero in on Opportunities for Fixed Operations Growth and Profit Improvement
    2. Focus on the tactics used by other successful Fixed Operations Managers to grow and improve efficiencies.
    3. Explore New Ideas for Fixed Operations Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Become a Fixed Operations Number Cruncher.

    Essays Included in this 145+ Page Collection:

    Business Math & Financial Analysis for Service Managers
    Effective Labor Rate Management & Control
    New Scientific Look at Fixed Ops Pay Plans
    Seven Essential Service Management Key Indicators
    Service Menu Design…Using Profit Structuring Techniques
    How to Apply for Retail Rates for Factory Warranty Claims
    Automotive Financial Statement Analysis for Managers
    Dealership Staffing Metrics – How to be Right-Sized
    Forecasting – Fresh Ideas & New Perspectives
    The Servicing Pricing Challenge
    The Price vs Value Debate in Service
    Re-Thinking the Parts Pricing Matrix
    How to Balance the Parts Department Checkbook
    How to Avoid Physical Parts Inventory Horror Stories Learn More
  2. 7 Point Checklist for CRM Choice & Due Diligence

    7 Point Checklist for CRM Choice & Due Diligence

    $0.00

    Featuring: Stefan Drechsel of The Gillrie Institute
    Air Date: Thursday November 8 2018
    1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
    Program Length: 60 minutes
    SKU DMK2

    Fresh from a Gillrie Survey on CRM dealership satisfaction, Stefan Drechsel offers a list of considerations for your dealership organization

    Customer Relationship Management systems have become a “must have” tool to properly inform your marketing and sales teams through the many channels customers now employ before making a buying decision at your dealership.

    Stefan Drechsel has the facts and he will share them with you via this workshop.

    You will Learn:

    What CRM vendors are competing for your business
    Dealership satisfaction ratings for CMR vendors and their systems
    Important factors in your CRM selection
    How to evaluate and analyze CRM proposals
    CRM functionality sought by auto dealers
    Looking forward 5 years in CRM system development Learn More
  3. Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    Don Tipton: Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

    $0.00

    Online Workshop
    Air Date: Thursday November 15, 2018
    1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    SKU EMK3


    Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

    How to make a very profitable business out of your Express Service operation.

    Don will show you:

    Learn the 5 roadblocks to success for your Express Service operations
    Exactly where the real profits are being generated by dealerships with successful Quick Svc systems
    The perils of overkill. You really do not have to be the fastest or the cheapest
    How to determine the true cost of express service labor
    How to keep the up-sells from declining your service and taking their business elsewhere Learn More
  4. Keys to Shrinking WIP and Unapplied Labor

    Keys to Shrinking WIP and Unapplied Labor

    $0.00

    Featuring: Rob Campbell from Withum
    Air Date: January 17 2019
    1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
    Program Length: 60 minutes
    SKU DNA3

    Unapplied labor hours means you either did not sell the time (which of course is now no longer saleable), or the accounting is not tight and efficient.
    If you have larger than acceptable WIP or Unapplied Labor or those accounts are growing rather than shrinking, then this Online Workshop is for you.
    Rob Campbell will share with you his process for identifying the problems, finding the profit leaks and then plugging them.

    You Will Learn:

    How adjusted costs impact your profitability and gross retention
    The five primary causes of a growing WIP account
    How to identify and understand the interaction of all the accounts involved and how they should function
    How to get to the bottom of WIP and trace the source of errors
    What systems are available to help minimize Unapplied Labor
    How to make the right decisions on WIP write-offs, reductions and other corrections
    How to whittle the WIP and Unapplied Labor problems down to size and save the bottom line. Learn More
  5. How Healthy is Your Service Department? Let’s Perform a Check Up

    How Healthy is Your Service Department? Let’s Perform a Check Up

    $0.00

    Featuring: Ed Kovalchick of Net Profit, Inc
    Air Date: Thursday October 25 2018 at 1pm Eastern - 12pm Central - 11am Mountain - 10am Pacific
    Program Length: 60 minutes
    SKU: DMJ4

    Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.

    Consistency in your service processes is the primary key to maintaining high levels of performance that will benefit customers, employees and profitability.

    You will discover:

    How to establish and maintain “Consistent Processes” through documented instructions.
    How to audit these “Consistent Processes” to insure compliance and efficiencies
    How to make these “Consistent Processes” part of your organizational culture
    Borrowing from the success of others: How major hotel chains develop and maintain consistently high levels of compliance and performance in all locations Learn More
  6. Ray Branch: A Scientifically Proven & New Look at Fixed Ops Pay Plans

    Ray Branch: A Scientifically Proven & New Look at Fixed Ops Pay Plans

    $0.00

    Presenter: Ray Branch of The KEEPs Corporation
    Air Date: Thursday August 23 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU: EMH4

    Traditional Fixed Ops Pay Plans reward average performance… and if fact promote mediocrity. Better to use Key Performance Indicators to change behavior (process) to produce the gross profit goals desired.

    KEEPS' data and research show that traditional service department pay plans are not driving the correct human behavior…the behavior or process needed to achieve the desired gross profit targets.

    Visit with Ray Branch as he describes a scientifically proven way to motivate your service staff to new levels of performance. Learn the principles behind behavior/process management focused pay plans. These principles will convince you to junk the old traditional methods of rewarding strictly on a financial performance model. There is a better way…

    You will learn:

    Why Better…Exact differences between traditional pay plans and a behavior/process based approach
    How…Critical tips for designing a behavior/process focused pay plan system
    Implementation…The key elements of process improvement needed to move to this pay plan system
    Best Practices…Data-driven and supported best practices for achieving the highest gross and net profit results
    Proven Examples…How highly-skilled service managers are already using this approach to achieve consistent process and the financial improvements that result. Learn More
  7. Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    Ed Kovalchick: Auto Technicians: Finding, Recruiting & Training for Today and the Future

    $0.00

    LIVE MEMBERS ONLY WORKSHOP

    Featuring: Ed Kovalchick, Net Profit Inc
    Air Date: Thursday August 2 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DMH1

    Current auto technician shortages, along with projected increased demand, is a real problem. Ed Kovalchick focuses on the growing problem and offers numerous ways you can recruit successfully for this vital position.

    Ed will explore with you:

    The legacy & history of the auto mechanic/technician… from the beginning
    What technical skills are needed… mechanical… collision
    Ways to “grow your own” – in-house development programs
    How technical schools can fit into your recruiting plan
    14 ways to recruit Inexpensively and successfully
    How to adequately define and describe the position and its career path
    Learn More
  8. Don Tipton: The Exceptional Service Advisor

    Don Tipton: The Exceptional Service Advisor

    $0.00

    ENCORE WORKSHOP

    Featuring: Don Tipton
    Air Date: Thursday July 19 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 80 minutes
    SKU EMG3

    Get the Right Person in the All-Important Service Advisor Position… Arguably the Most Significant "Profit Impact Player" on your Team!

    Two reasons to focus on the Service Advisor Position:

    Everyone know that Service Advisors see more dealership customers than anyone else and therefore have the greatest opportunity to win friends… or make mortal enemies… of your customers.
    Service Advisors have a huge impact on the bottom line with high bottom line "flow through" potential for the entire store… according to noted GM Trainer, Jeff Sacks!

    Yet it remains a troublesome position for fill successfully. Do your advisors measure up? How do you find and recruit those who will excel in this role. DealersEdge Contributor and noted Service Expert, Don Tipton, will offer his ideal profile of what it takes to be an Exceptional Service Advisor.

    Learn their Habits and Practices:

    What makes the Best Service Advisors stand out from their peers
    Just how much are top Service Advisors worth to the dealership both in reputation and bottom line profits
    What motivates top performing Service Advisors - are they self-driven or do they need the manager's "touch" to make it all work?
    A common set of practices that the Best Service Advisors follow every day and with every customer! Learn More
  9. Rob Campbell: How to Balance the Parts Department Checkbook

    Rob Campbell: How to Balance the Parts Department Checkbook

    $0.00

    MEMBERS ONLY WORKSHOP

    Presenter: Rob Campbell
    Air Date: Thursday May 31 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 60 minutes
    SKU DME5

    How to make the Parts DMS inventory Jive with the General Ledger!

    It's no secret that when it comes to the Parts Department, the dealership runs two sets of books.
    One set is kept and controlled by the Parts Manager and is geared toward inventory management… keeping the right parts on the shelves to satisfy the Service Department's needs and avoiding obsolescence. It's mostly about the physical parts themselves.
    The other set of books is kept and controlled by Accounting. The General Ledger is the financial blueprint for the enterprise, but in this instance it is primarily concerned with the dollar value of the parts department's assets and liabilities. It is mostly about the dollar value of the investment.

    Problem: On the surface they seldom agree.

    And sometimes, the imbalance can point to very real problems and potential losses. Therefore, like balancing your checkbook, you need to isolate the differences and reconcile regularly.

    This workshop is an in-depth look at strategies to help balance the 2 sets of books, and/or identify problems needing solutions.

    You will learn:
    Primary causes for inventory valuation disputes between Parts and Accounting
    Strategies for identifying and "balancing" reasonable and routine differences
    How the 2 sets of books can help hide serious problems and potential losses
    Solutions for inventory shortages and overages.
    How Parts & Accounting can work together to balance the 2 sets of books Learn More
  10. Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    Don Tipton: How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

    $0.00

    Presenter: Don Tipton of DTC Retail Consulting
    Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Program Length: 90 minutes
    SKU EME2

    Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

    Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!

    Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.

    You will learn:

    How to control the customer environment
    How to create expectations and then exceed them every time
    How to control the employee environment
    How to manage employees so that they deliver that consistent customer experience Learn More

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