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  1. DealersEdge Management Leadership Journal

    DealersEdge Management Leadership Journal

    $0.00

    Volume 2, Number 1
    November 2017

    Cutting edge essays on effective and profitable auto dealership management. Published 4 times each year.

    Free in Hard Copy and PDF for DealersEdge Premium Season Ticket Members (Please add $15 handling for shipping outside of the US)

    In the November 2017 issue:
    Section 1 – Dealership Enterprise Issues-
    Includes Mega-Trends impacting retail automotive, new Phishing threats put auto dealers at risk, pay plans for General Managers, examining the overtime Service Advisor issues, and how to reduce exposure to government agency enforcements

    Section 2 – Financial Control Issues-
    Includes understanding the automotive financial statement, turning idle balance sheet assets into real cash, 5 ways controllers can create storewide improvements, how to get more useful information out of your DMS and how to budget and forecast for an uncertain car market.

    Section 3 – Vehicle Sales and Marketing Issues
    Includes the basics of a well-managed Pay Per Click campaign and how to find, hire and retain highly productive BDC representatives.

    Section 4 - Service, Parts and Body Shop Issues
    Includes ideas about how to strap a rocket to your service department, examination of business math and financial analysis for Service Managers, how to create a professional image on the service drive, new electronic applications and gadgets to help sales on the service drive, and how to apply for retail rate compensation for factory warranty repairs.

    The DealersEdge Management Leadership Journal is a FREE benefit for our Premium VIP Season Ticket Members. Learn more at VIP.DealersEdge.com.

    Learn More
  2. Employee Handbook for Auto Dealerships

    Employee Handbook for Auto Dealerships

    Regular Price: $398.00

    Special Discount Price: $298.00

    Guide Book Includes 60+ Sample Policy Statements – Choose and Edit to Your Needs Based on U.S. Legal Requirements

    Hard-Copy and PDF Download Included

    Book Includes:
    Complete set of Standard Policies that should be included in Every Employee Handbook
    Wide Selection of Optional Policies - pick and choose which work best for your organization
    Special Policies that can apply to your locale, holiday parties, etc.- Again pick and choose
    Complete Generic Sample Employee Handbook- See what the finished product will look like

    Pre-Order Special!! – Order Before October 31 and Pay only $298
    Regular Price - $398

    Add-On - Optional Legal Review and Editing Includes:
    Forms and questionnaires so you can choose the policies and content custom to your dealership organization and local jurisdictions (U.S. only)
    Review of your choices by experienced Employment Attorney and editing into print ready finished document

    Pre-Order Special – Order the Add-on Legal Review and Editing before October 31 and Pay only $200 additional
    Regular Add-on Price - +$300 (See Delivery Options Below) Learn More
  3. Updated 2017- Job Descriptions for Dealership Staff

    Updated 2017- Job Descriptions for Dealership Staff

    Regular Price: $298.00

    Special Discount Price: $0.00

    For Active VIP Season Ticket Members!
    No charge PDF Download or Hard Copy (+$98)
    Non Member Price $298!
    SKU: BLJD

    Product Description:

    A powerful dealership management tool to help you:

    Align management and employee priorities
    Align management and employee expectations
    Boost employee satisfaction and reduce turnover
    Eliminate hours wasted on low-value tasks
    Head off costly legal issues
    Hire winners and get them up to speed quickly
    Avoid overstaffing and task duplications

    This comprehensive dealership management resource contains actual job descriptions (More than 100) from dealerships throughout North America. You’ll find valuable job description samples to help you get the most benefit from 30+ critical positions in your dealership organization. Learn More
  4. Jeff Sacks' Dealership Pay Plans That Work

    Jeff Sacks' Dealership Pay Plans That Work

    Regular Price: $495.00

    Special Discount Price: $395.00

    PAY PLANS THAT INFLUENCE BEHAVIOR AND GUIDE RESULTS

    Put the right pay formula or plan in place to improve your business model and results.
    Consider employing pay plans that :
    -- Reduce inter-department conflict
    -- Elevate personnel productivity
    -- Improve customer retention

    Consider changing vertically designed pay plans into more functional horizontal pay plans!

    This 100+ Page Guide contains hundreds of Sample Pay Plans, indexed by dealership department and profit center.

    Pay Plan Samples and Jeff Sacks' commentary Indexed for:

    -- Variable/Sales Department Managers
    -- Fixed Operations Department Managers
    -- Sales Consultants
    -- Service Advisors and Technicians
    -- Non-Management Parts Personnel
    -- Accounting Staff
    -- … and more!

    ----------

    About Jeff Sacks:
    Jeff Sacks is considered one of the premier experts in dealership operations with a 30+ year career that warrants the high regard he’s held in.

    Jeff immigrated to the United States in 1977 and immersed himself in the world of car dealership operations. He gained a degree in accounting and one in business finance, and together with his ‘in the seat’ practical experience, he carved out an enviably unique insight into dealership operations that has helped many clients across the global automotive industry.

    After gaining first-hand experience in a variety of dealerships, Jeff established Jeff Sacks & Associates, a consulting company dealing with the specific needs of his automotive clients. Years later, he created and facilitated the General Manager’s Bootcamp. In 2009, Jeff returned to his roots as operating President with Jeff Sacks & Associates (Jeff Sacks Auto) in order to provide customized programs to his clients, including the highly respected General Manager Workshop.

    Jeff’s passion and vision in the industry has made him a sought-after speaker, helping to improve dealership functionality relating to process improvement strategies, asset and expense controls, computer utilization, management information systems and more. Learn More
  5. For Senior Dealership Managers - Unlocking Your Full Potential in 2017

    For Senior Dealership Managers - Unlocking Your Full Potential in 2017

    Regular Price: $298.00

    Special Discount Price: $0.00

    For Active VIP Season Ticket Members!
    No charge PDF Download or Hard Copy (+$98)
    Non Member Price $298!
    SKU: BLTC

    The 2017 Edition Yearbook for Senior Dealership Management Professionals.

    Essays from Workshops Presented Industry Experts Focusing on What is Working for Your Peers from All dealership management positions - Enterprise-Wide Senior Managers, Fixed Operations Managers and Variable Operations Managers.
    Benefits:

    1. Zero in on What Your Peers in other dealership management positions are employing for increased efficiencies and bottom line profit growth.
    2. Sharpen and Hone Your Basic, yet critical, Auto Dealership Enterprise Management Skills
    3. 300+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!

    Essays Included in this 300+ Page Collection:
    CHAPTER 1 - UNLOCKING DEALERSHIP ENTERPRISE POTENTIAL IN 2017

    How to Protect the Value of the Business/Enterprise
    Highlights from Kerrigan's Blue Sky Report
    Strap a Rocket to Your Used Car Department
    Government Agencies Targeting Auto Dealers
    How to Fire Someone Fearlessly… Humanely
    How and Why to Hire Millenials
    New Hiring Technologies & How to Use Them


    CHAPTER 2 - FINANCIAL MONITORING & MANAGEMENT BEST PRACTICES

    Getting More and More Actionable Data From Your DMS
    Turning Balance Sheet Assets Into Hard Cash
    A Fresh Look at Forecasting & Budgeting Basics
    Expense Control - Getting Back to Basics
    New Tax Rules… How & Why of Captive Insurance Company Creation
    Back Office Consolidation for Auto Groups

    CHAPTER 3- LATEST IN DEALERSHIP DATA MANAGEMENT

    How to Protect Against Sudden DMS Price Increases
    How to Choose a CRM - DMS or Other 3rd Party?
    New Technology Useful to Auto Dealerships
    How & Why of Dealership Cyber-Security


    CHAPTER 4- UNLOCKING FIXED OPS POTENTIAL IN 2017

    How to Strap a Rocket to Your Service Department
    Business & Financial for Service Managers
    The Service Pricing Challenge - Getting the Right Price
    Service Pricing vs. Value Debate
    7 Essential Service Management Key Indicators
    Re-Engineering the Parts Pricing Matrix
    How to Avoid Parts Physical Inventory Nightmares
    Advanced Body Shop Management

    CHAPTER 5- UNLOCKING VARIABLE OPERATIONS POTENTIAL IN 2017

    New Look at Prospecting - How to Bag 1/3 of Future Sales
    Employing Video Presentations in the Sale Process
    How to Use Tablets in Your Selling System
    The How To of Video Walk-Around Demos
    Pay-Per-Click - How to Manage a Successful PPC Campaign
    Magic of Geo-Fencing… Marketing to Customer Smart Phones
    Online Tactics to Maximize CPO Sales
    Recruiting and Keeping the Very Best BDC Reps Learn More
  6. Fixed Operations Management Review - Unlocking Full Potential in 2017 for Service & Parts Management

    Fixed Operations Management Review - Unlocking Full Potential in 2017 for Service & Parts Management

    Regular Price: $298.00

    Special Discount Price: $0.00

    For Active VIP Season Ticket Members!
    No charge PDF Download or Hard Copy (+$98)
    Non Member Price $298!
    SKU: BLFC

    The 2017 Edition Yearbook for Fixed Ops Professionals.

    Essays from Workshops Presented by Dealership Fixed Operations and Management Experts

    Focusing on What is Working for Your Peers

    Benefits:

    1. Zero in on What Your Peers in other service and parts departments are employing for increased efficiencies and bottom line profit growth.
    2. Sharpen and Hone Your Basic, But Critical, Fixed Operations Management Skills
    3. 160+ Pages of Essays Drawn from the Content of Recent DealersEdge Workshops as presented by Auto Industry Experts!
    Essays Included in this 160+ Page Collection:
    CHAPTER 1 - UNLOCKING YOUR TRUE FIXED OPS POTENTIAL
    How to Strap a Rocket to Your Service Department
    Business Math for Service Managers
    The Service Pricing Challenge- How to Price it Right
    Service Pricing vs. Value Debate
    7 Essential Service Management Key Indicators
    Finding and Keeping Qualified Service Technicians
    Re-Thinking the Parts Pricing Matrix
    Avoiding Parts Physical Inventory Nightmares
    Advanced Body Shop Management

    CHAPTER 2 - MANAGEMENT ESSENTIALS FOR FIXED OPS MGT PROFESSIONALS
    Forecasting & Budgeting Basics
    Expense Control - Getting Back to Basics
    Understanding & Managing Dealership Cyber-Security
    Technology Review- New Opportunities in the Dealership
    Which Government Agencies Target Auto Dealers
    How to Fire Someone Fearlessly… Humanely
    How and Why to Hire Millenials
    The Marketing Magic of Geo-Fencing to Customer Smart Phones Learn More
  7. BKSE 5-Minute Guide to... Sales Success Coaching (Hard Copy)

    BKSE 5-Minute Guide to... Sales Success Coaching (Hard Copy)

    $98.00

    Special Hard Copy Price For VIP MEMBERS ONLY! Non Member Price $298!

    Quick & Easy to Deploy Training Sessions for those...
    Teachable Moments at your sales meetings
    One-on-One Coaching of New Hires, or...
    ... with Underperforming Sales Team Members

    For every Sales Manager, "Teachable Moments" occur every day... moments when a deficiency is noticed and an opportunity created for positive reinforcement and coaching!
    "Teachable Moments" can occur one-on-one, but also as a productive addition to your regular sales meetings!
    This DealersEdge Guide is packed with short lessons (typically 1 page) addressing every correctable deficiency keeping your sales team members from improvment and sales success!
    Every Sales Manager looking for a convenient way to coach sales team members to success... simply must own this resource!

    What's Included:

    Short and focused training lesson organized into these 9 Chapters ... 140 Lessons ...

    Chapter 1 - Meet & Greet
    Chapter 2 - Building Rapport
    Chapter 3 - Qualifying the Prospect
    Chapter 4 - Presentation
    Chapter 5 - Overcoming Objections
    Chapter 6 - Negotiating
    Chapter 7 - Closing the Sale
    Chapter 8 - Delivery & Follow Up
    Chapter 9 - Skills Development & Self-Motivation

    In which areas does your Sales Team need some help?

    Included with your purchase of this Guide, you will receive a CD containing Word files of each artcle/lesson found within.
    That's 140 Word files so that you can print out individual copies for your Sales Staff...
    ... or perhaps even cut & paste your own in-house "Sales Tips Newsletter".... with content you choose for today's needs of your sales team members.
    Free and included with your Order! Learn More
  8. What It's Worth: Automobile Dealership Value

    What It's Worth: Automobile Dealership Value

    $199.00

    (PDF DOWNLOAD)

    Navigate auto dealership valuation hazards with insights from industry leaders.
    Changing market conditions, an array of industry-specific value drivers, and other considerations can make it difficult to describe “the value” of an auto dealership. With a lively industry landscape, business appraisers should be prepared for an increased demand for auto dealership valuation, while owners need to know how to create more value in their dealerships to get the most when they are ready to sell. What It’s Worth: Auto Dealership Value (formerly Key Trends Driving Auto Dealership Value) provides you with wisdom from numerous experts who work with auto dealerships and study the valuation issues associated with this industry daily. These individuals include accountants, brokers, M&A executives, former dealership employees and owners, and other consultants and advisors. Combined, these experts point you in the direction to “hit the mark” when valuing and understanding the value of a dealership. There is no better resource for you than these professionals who advise on buy/sells, executives who lead their groups on acquisition strategy, and professionals whose financial livelihoods depend on transactions in this space.


    Highlights of the report include:

    Get key valuation techniques for appraisers - this report educates readers on issues such as the real estate considerations for auto dealerships, the used vehicle and independent dealership market segment, and the need for succession planning
    Learn how to build value in a dealership for future sale and what the larger retailers are thinking in terms of future acquisitions
    Access real-world data that aims to support your conclusions when assessing the value of a dealership
    Get insight on the current market trends and what really drives value in an auto dealership

    Table of Contents

    INTRODUCTION

    SECTION I: THE CURRENT LANDSCAPE OF VALUE IN AUTO DEALERSHIPS

    THE CURRENT LANDSCAPE OF VALUE IN AUTO DEALERSHIPS
    WHAT DRIVES VALUE FOR AUTO DEALERSHIPS
    CURRENT MARKET TRENDS IN NEW AND USED AUTOMOBILE SALES
    By Travis Flenniken, CFA, CVA

    SECTION II: VALUATION CONSIDERATIONS FOR AUTO DEALERSHIPS
    METHODS AND TRENDS IN VALUING AUTO DEALERSHIPS
    USING THE CIMI METHOD TO VALUE AUTO DEALERSHIPS
    WHY REAL ESTATE IS AN IMPORTANT COMPONENT OF AN AUTO DEALERSHIP VALUATION
    By Adam Lawyer, CPA/ABV/CFF

    THE SPECIAL ISSUES YOU SHOULD CONSIDER WHEN VALUING OR SELLING A USED CAR DEALERSHIP

    SECTION III: BUY-SELL TRENDS IN THE AUTO DEALERSHIP MARKET

    HOW UNDERPERFORMING DEALERSHIPS CAN SELL AT GOOD MULTIPLES: A CASE STUDY
    By Travis Flenniken, CFA, CVA
    BUY-SELL ACTIVITY IS ON THE RISE FOR AUTO DEALERSHIPS
    By Adam Lawyer, CPA/ABV/CFF

    SECTION IV: SELLING AND SUCCESSION PLANNING FOR AUTO DEALERSHIP OWNERS
    THINKING OF SELLING? A 23-FACTOR CHECKLIST TO HELP DEALERSHIP OWNERS MAXIMIZE VALUE
    By Jason Borden, CPA

    DOES SUCCESSION PLANNING BUILD AUTO DEALERSHIP VALUE?
    By Loyd H. Rawls

    SECTION V: FINANCIAL AND VALUATION DATA
    NEW AND USED AUTOMOBILE DEALERSHIP VALUATION MULTIPLES BASED ON PRATT’S STATS
    By Adam Manson
    USED AUTOMOBILE DEALERSHIP VALUATION MULTIPLES BASED ON DATA FROM PRATT’S STATS
    By Adam Manson
    PRICING A NEW CAR DEALERSHIP—RULES OF THUMB
    PRICING A USED CAR DEALERSHIP—RULES OF THUMB

    SECTION VI: APPENDIX
    NEW AND USED CAR DEALERSHIPS:
    SOURCES OF INDUSTRY INFORMATION Learn More
  9. BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    BKTJ Dealership Money-Manager's Playbook - World Class Best Practices

    $0.00

    New Guide Profiles Proven Strategies for Asset and Profit Management... (200+ Pages)

    No charge PDF Download or Hard Copy (+$98) - Non Member Price $298!

    Learn what the best Dealership Financial Managers are doing to....

    -Nurture and Protect the Dealership's Assets
    -Maximize Profit and ROI
    -Take Advantage of New Savings and Money-Making Opportunities
    -Protect the Value of the Automotive Enterprise

    This Guide contains Executive Summaries of 24 Senior Dealership Management Topics... all drawn from DealersEdge Workshops featuring a team of Industry Experts... each a specialist in their field.

    Here's What's Included:

    Financial Controls & Analysis

    -Accounting Office Consolidation for Multi-Location Dealer Groups
    -How to Manage the Balance Sheet & Turn Paper Profits Into Hard Cash
    -How to Maintain Your Focus on Expense Controls... Even in the Good Times
    -How, Why & When to Create Your Own Captive Insurance Company
    -Which Government Agencies are Targeting Auto Dealers...How to Reduce Exposure

    Financial Controls & Analysis- Focus on Fixed Ops

    -The Service Pricing Challenge: How to Leverage your Competitiveness
    -5 Keys to Avoiding the Perils of Factory or Extended Warranty Audits
    -Re-thinking the Parts Pricing Matrix to Maximize Profits
    -Aging Parts... Valued Assets or Worthless Artifacts?
    -How to Avoid Physical Parts Inventory Nightmares... Getting Acct'g & Parts on Same Page

    Managing Dealership Information Systems & Costs

    -Dealership Technology Requirements for Increased Productivity in 2016-17
    -CyberSecurity... Evaluating Your Risks & Protecting the Dealership
    -Independent CRMs vs the DMS CRMs? How to Make an Informed Choice...
    -Gillrie Reports: How to Guard Against Sudden DMS Price Increases & Policy Changes

    Building & Protecting the Value of the Business

    -How Your Dealership Business Plan May be Eroding Future Enterprise Value
    -Dealership Valuation... "Blue Sky" is NOT What it Used to Be
    -Big Themes from the Kerrigan "Blue Sky Report"

    Nurturing Your Most Important Asset - Your Team

    -Guiding Your Team to Success... The Management Magic of One-on-One Coaching
    -Tips on How and Why to Hire Millennials (GenY) for Your Dealership
    -Predicting Success With a Better Hiring Process
    -Employment Law for Car Dealers... 4 Things you Need to Know
    -Fearless Firing... Effective, Confident & Humane...and Staying Out of Trouble

    ----------

    Our Team of Experts

    All the Essays in this Guide are Executive Summaries reporting on the expert content provided by these well-known auto industry experts:

    -Jodi Kippe, CPA and Kara Perkins CPA from Crowe Horwath
    -Brooke Samples from Profit Blueprints
    -Kevin Gilbreath, CPA and Senior Tax Manager at Crowe Horwath
    -Jim Radogna, Founder of Dealer Compliance Consultants
    -Les Silver, of the KEEPS Corporation
    -Erik Nachbahr, of Helion Technologies
    -Joe Riccie, CPA and Seth Danberry of WithumSmith & Brown
    -Paul Gillrie, of The Gillrie Institute
    -Rob Campbell, of WithumSmith & Brown
    -Ryan Kerrigan, of Kerrigan Advisors
    -Stuart McCallum CPA and Steve Schumacher CPA from Crowe Horwath
    -Stefan Drechsel, of The Gillrie Institute
    -Chuck Hartle', of PartsEdge
    -Steve Nickelsen, of Nickelsen/DealersEdge and Nickelsen Partners
    -Kevin Baumgart, of Hireology
    -Charles Feuss, J.D., of Kilpatrick Townsend & Stockton LLP
    -Mike Nicholes, of Nicholes Capital Management

    All represented in this Guide! Learn More
  10. BKFG Dealership Fixed Ops - World Class Best Practices

    BKFG Dealership Fixed Ops - World Class Best Practices

    $0.00

    No charge PDF Download or Hard Copy (+$98) - Non Member Price $298!

    Essays from Workshops Presented by Dealership Sales & Marketing Experts

    Focusing on What is Working for Your Fixed Operations Peers

    What's Inside this 200 Page Guide:

    Service Management Ideas… 7 Essays taken from recent Fixed Ops Expert workshops focusing on ways to improve your service and parts business with better process.

    Service Marketing Ideas… 6 Essays again from recent DealersEdge Workshops focusing on how to market your service department more efficiently and effectively.

    Parts Management Ideas… 5 Essays centered on inventory management and parts department process.

    Body Shop Management Ideas… 2 Essays on how to wring more profit from your body shop operations.

    Human Resources for Fixed Ops… 5 Essays focusing on Basic HR skills for the Fixed Ops Manager. How to Hire. How to Fire. How to motivate to higher levels of performance.

    CHAPTER 1 - Service Management Ideas

    7 Absolutely Essential Service Management Key Performance Indicator
    3 Top Game Changes for Service for Focused & Immediate Improvement
    5 Keys to Avoiding the Perils of a Factory or Ext'd Warranty Audit
    Service Menu Design & Profit Structuring… Art & Science
    5 Sure Fire Bottom Line Builders for Service Managers
    Forecasting: Your Guide for Creating Forecasts and Yield Big Results
    Effective Recall Handling- Fulfill Responsibility without Killing Profit

    CHAPTER 2 - Service Marketing Ideas

    Service Price vs. Value - Win Service Advisors First
    The Service Pricing Challenge: How to Leverage Your Competitiveness
    High Customer Expectations! How to Earn Great CSI & Retention
    Using a BDC in Service to Boost Service & Parts Profits
    Text Marketing and Customer Communications for the Service Department
    The Habits and Practices of the Exceptional Service Advisor

    CHAPTER 3 - Parts Management Ideas

    Re-Thinking the Parts Pricing Matrix to Maximize Profits
    How to Avoid Physical Parts Inventory Horror Stories
    Aging Parts Inventory…Valued Assets or Worthless Artifacts?
    The Habits & Practices of the Exceptional Parts Manager
    Advanced Parts Storage Techniques…More Storage without Costly Eqt

    CHAPTER 4 - Body Shop Management Ideas

    The Habits & Practices of the Exceptional Body Shop Manager
    Advanced Body Shop Management… Focus on Marketing & Profits

    CHAPTER 5 - Human Resources for Fixed Ops…Basic Skills

    Guiding Your Team to Success…Magic of One-on-One Coaching Skills
    Fearless Firing… Effective, Confident, Compassionate
    Labor Law Basics for Car Dealers… 4 Things You Need to Know
    Tips on How & Why to Hire Millennials
    Predicting Hiring Success for Better Auto Dealership Team Learn More

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