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Human Capital Management for Auto Dealerships

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The 2017 Edition… Human Resource Issues & Answers
The human resource issues facing auto dealerships today, with expert guidance and advice from noted auto retailing experts.
Expert Advice on
Human Capital Legal Issues (U.S. Law)… to stay on the right side of the law
How to Recruit & Train a High Performance Automotive Management Team & Staff
How Pay Plans Should be Structured to Reward, Retain & Motivate
How Smart Human Capital Management Can Lead to Organization Success

CHAPTER 1 – HUMAN CAPITAL LEGAL ISSUES FOR AUTO DEALERSHIPS

Service Advisor Pay Plan Exemption Update (2017)
Fearless Firing- How to Terminate Efficiently, Humanely and Stay Out of Trouble
Employment Law Basics for Car Dealers
Dealership Social Media Policy Update
Car Dealers and the Family and Medical Leave Act – Compliance & Management
Hiring Winners: The Pre-Employment Process- Dos and Don’ts

CHAPTER 2 - HUMAN CAPITAL AND BUSINESS ORGANIZATION ISSUES

Accounting Office Consolidation for Multi-Location Dealer Groups
Building Collision Center Profits Through Better Organization
Habits & Practices of Highly Effective Service Managers
Habits & Practices of Super Star Automotive Controllers & Office Mgrs
Habits & Practices of Highly Effective Used Car Managers
Habits & Practices of Exceptional Automotive General Managers
Where is the Next Generation of GMs Coming From for Your Auto Group
How Gen “Y” Will Affect Your Dealership’s Business Model & Why You Should Care
Failure to Launch – Why Your Good Ideas Don’t Get Off the Ground

CHAPTER 3- HUMAN CAPITAL AND THE ROLE OF PAY PLANS

Ideal Pay Plans for General Managers
Effective Pay Plan Formulas That Achieve Results
Scientifically Proven & New Look at Fixed Ops Pay Plans

CHAPTER 4- FINDING, RECRUITING & TRAINING HUMAN CAPITAL

How to Coach Your Dealership Team to Success
How to Find, Hire and Retain Highly Productive BDC Reps
Innovative Techniques for Recruiting and Keeping Service Technicians
Tips on How & Why to Hire Millennials (Gen Y) for Your Dealership
Predicting Hiring Success – Better Dealership Teams
Best Practices for Hiring and Training Exceptional BDC Reps
New Approaches to Recruiting, Selecting and Training Dealership Staff
Focusing on Talent Management to Improve Dealership Operations
How to Use the Power of Your Career Site to Attract Talent & Reduce Turnover

EXPERT CONTRIBUTORS:

Charles Feuss, J.D.
Penny Phillips, J.D.
Jodi Kippe, CPA
Kara Perkins, CPA
Sandi Jerome
Ed Kovalchick
Gary Edwards
Jeff Sacks
Steve Nickelsen
Mark Rikess
Mike Bowers
Ray Branch
Joni Stuker
Greg Criss
Kevin Baumgart
Kevin Kiernan

Human Capital Management for Auto Dealerships

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