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  1. DLA4: Jeff Sacks: Ideal Pay Plans for General Managers

    DLA4: Jeff Sacks: Ideal Pay Plans for General Managers

    $0.00

    Workshop Info:
    Air Date: Live Thursday, January 26, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Jeff Sacks
    Program Length: 60 Minutes
    SKU: DLA4

    How to Strike the Right Balance of Reward, Motivation and Stability

    Jeff Sacks has been studying and refining dealership pay plans for decades. He is also recognized as the premier trainer of General Managers having instructed 1000+ on the skills and talents needed to be successful in this demanding role.

    In this session, Jeff will examine how to formulate an Ideal Pay Plan for General Managers.

    Jeff will explore:

    The Attributes of truly great General Managers - profiling the best of the best
    The Tasks of the General Manager - the daily, weekly, monthly focus points leading to success
    The Objectives of the General Manager - defining the goal and measuring success
    How to blend specific metrics into a pay plan that will drive dealership profitability and sustainability. Learn More
  2. DLA3 Charlie Feuss J.D: Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT

    DLA3 Charlie Feuss J.D: Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT

    $0.00

    Workshop Info:

    Air Date: Live Thursday, January 19, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Charlie Feuss J.D…. Employment Attorney
    Program Length: 60 Minutes

    Charlie Feuss will bring some clarity to these issues - murky for years - and getting murkier

    The Department of Labor (DOL) has flip-flopped on this issue. Federal Courts have reached very different conclusions. A new administration will soon occupy the White House.

    And this year, the U.S. Supreme Court issued an important decision on the topic - but questions remain.

    Charlie will answer these questions:

    The exempt/non-exempt status of Service Advisors finally settled by the US Supreme Court (SCOTUS) or was it?
    Exactly what did SCOTUS say about the status of Service Advisors?
    What about the DOL? What are they now saying about Service Advisors?
    How do recent DOL rules on overtime compensation affect these employees?
    The Trump Administration - what to expect from the new administration on these and other wage and hour issues? Learn More
  3. DLA1 Brook Samples: How to Get More Smart Data From Your DMS

    DLA1 Brook Samples: How to Get More Smart Data From Your DMS

    $0.00

    Workshop Info:
    Air Date: Thursday, January 5, 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Brooke Samples of Profit Blueprints
    Program Length: 60 Minutes

    How to Fine Tune Account Numbers, Journal Sources, Schedules and DOCs to Create Smarter & More Profit-Focused DMS Reporting

    The very best dealerships work with the very best financial reporting information. And no one does it better than Brooke Samples.

    Visit with Brooke as she reveals her secrets for deploying many of the DMS tools now at your command, but almost universally under-utilized.

    You are guaranteed to take away a long list of Brooke's favorite tools to extract the data needed to improve profits in 2017.

    For General Managers who want to learn the accounting side of their DMS, this is a must-see workshop.

    Changes to Make Your DMS Work Smarter:

    Add more Account numbers to your General Ledger for faster analysis, to create better strategies and to effortlessly track long-term trends
    Add Journal Sources to save time, reduce mistakes and provide better analytics
    Quickly find potential problems when reviewing your General Ledger Summary
    Add more Schedules for faster analysis and to do the heavy work
    DOCs to add to save time and monitor your key accounts Learn More
  4. DKK3 Max Zanan: Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure

    DKK3 Max Zanan: Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure

    $0.00

    Workshop Info:
    Air Date: Thursday November 17, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Max Zanan: from Total Dealer Compliance
    Program Length: 60 Minutes

    Discover the Top Areas for Enforcement and Penalty Currently Costing Other Dealerships a Bundle! High Risk Areas for All Dealership Departments.

    When it comes to government regulation and enforcement it seems that Auto Dealerships have a huge target painted on the rooftop.

    Laws and regulations impacting auto dealers are many. However, this workshop we will focus on the top enforcement threats facing most auto dealers today and how you can prepare and adjust to lessen your dealership's exposure.

    Attend this workshop and you will learn about:

    How the FTC is cracking down on deceptive advertising and how you can protect against huge fines and bad PR
    The finer points regarding Used Car Rules Violations and potential enforcement
    Fair Lending Practices and how to comply with current rules and enforcements
    Sexual Harassment as a Very Real and Current liability.
    Why it is important to have standard price list of the F&I products offered. Learn More
  5. DKK2 Rob Campbell: Business Math and Financial Analysis for Service Managers

    DKK2 Rob Campbell: Business Math and Financial Analysis for Service Managers

    $0.00

    Workshop Info:
    Air Date: Thursday November 10, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Rob Campbell
    Program Length: 60 Minutes

    Basic & Advanced Financial Analysis for Dealership Service Directors & Managers – Forecasting – Net Profit Improvement

    Now more than ever dealership Service Directors and Managers must become experts in analyzing their businesses so that they can plot the proper course.

    This program is designed to feature not only the “basics of business math” in the service department, but also to assist in planning for profit improvements in the face of future market uncertainties. Make sure you have a calculator and your financial statement info handy.

    You will learn real world examples for:

    How to outline your Service Dept financial goals to the Dealer and GM
    How to calculate the many ratios used in service: Fixed Absorption, Net-to-Gross, Cost of Sale, Semi-Fixed Expense… and many, many more.
    Learning to crunch the numbers like a pro Learn More
  6. DKK1 Chris Hill: Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign

    DKK1 Chris Hill: Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign

    $0.00

    Online Workshop!
    Air Date: Thursday November 3, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Chris Hill of Aronson Advertising
    Program Length: 60 Minutes

    In the world of "Search" and even more so in the portion of that world know as "PPC", or Pay Per Click, the only constant is change.

    What you thought you mastered last year has undoubtedly changed and the true advantages go to those who keep their knowledge and skill current.

    That is the subject of this workshop presented by Chris Hill a PPC expert from Aronson Advertising in Chicago.

    Chris will feature real world updates on:

    What to expect from a properly managed PPC campaign
    Branded keyword search terms
    Dynamic used car PPC ads
    How PPC ads are graded, ranked and presented to a searching consumer
    The importance of "relevance" and "quality" scoring Learn More
  7. DKJ4 Mark Ludwig: How to Forecast & Budget for a Potential Downturn

    DKJ4 Mark Ludwig: How to Forecast & Budget for a Potential Downturn

    $0.00

    Online Workshop!
    Air Date: Thursday October 27, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Mark Ludwig of the ACAR Report
    Program Length: 60 Minutes

    It's time to study how to forecast and budget for success even if the car market weakens in the next yearly cycle.
    Forecasting for a rising market has always been a bit easier… But…are we due for a reversal? Should that be part of your planning process?
    If you have been in the car business any length of time (say more than 6 years) you absolutely know that what goes up, does have a habit of coming down. More and more senior dealership managers are becoming concerned that they may not be prepared for a shrinking new car market.
    Join Mark Ludwig of ACAR, as he discusses the forecasting and budgeting process and how you can have more confidence in your performance in the coming year.

    You will explore:
    •How to Coach your team in a challenging forecasting & budgeting process
    •How to Set the Bar Intelligently & Reasonably… encouraging your team to reach their goals
    •How to Inventory your Assets & make sure you have what you need to succeed
    •How to Analyze current performance from "Above the Trees"
    •How to Engineer a Challenging and Successful Forecast and Budget
    •How to Maintain your Team's focus on the goals throughout the coming year
    Learn More
  8. DKJA BONUS WORKSHOP! Don Tipton: How to Strap a Rocket to Your Service Department

    DKJA BONUS WORKSHOP! Don Tipton: How to Strap a Rocket to Your Service Department

    $0.00

    Online Workshop!
    Air Date: Tuesday October 18, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Don Tipton
    Program Length: 30 Minutes

    Don Tipton says that the average 12-technician service department can add over $600K in Gross Profit by effectively addressing 10 service operation pain points.

    Is it possible you are leaving this much money on the table in service?

    Visit with Don on Tuesday Oct 18 as he discusses his 10 Keys to an additional $600K.

    Tuesday, Oct 18 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific

    You will learn real world ways to:

    Increase the technician's available hours
    Improve production by identifying and reducing "lost time"
    Get control of Work in Process and Unapplied Labor
    Staff the Service Lane efficiently to maximize profit
    Attract and keep more service customers
    Raise the value per repair order Learn More
  9. DKJ2 Bruce Polkes and Mark Pantages: How to Effectively Use Video on Tablets in the Sales Process

    DKJ2 Bruce Polkes and Mark Pantages: How to Effectively Use Video on Tablets in the Sales Process

    $0.00

    Online Workshop!
    Air Date: Thursday October 13, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Bruce Polkes and Mark Pantages of Intellacar
    Program Length: 60 Minutes

    Tablets in the showroom to aid in the sales process are now commonplace and effective. Join this online workshop to learn from a couple of pros just what you can easily accomplish creating and using videos in your sales process.

    Bruce Polkes and Mark Pantages of Intellacar will show you how the most successful dealerships WOW their prospects with video on tablets…. A practical "How To" workshop…

    You will learn:

    How to use videos on tablets to engage customers
    The types of videos to display - When & How
    How to use videos Pre-Showroom, In-Showroom and in Sales Follow Up
    How to leverage video in social media to help drive referrals
    Just what the sales person's video library should contain Learn More
  10. DKI5 Joni Stuker: How to Find, Hire and then Keep Highly Productive BDC Reps

    DKI5 Joni Stuker: How to Find, Hire and then Keep Highly Productive BDC Reps

    $0.00

    Online Workshop!
    Air Date: Thursday September 29, 2016 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
    Featuring: Joni Stuker
    Program Length: 60 Minutes

    The tasks of your BDC require some special skills and temperaments. Recruiting the right person, with the base skills, personality traits and ability to learn can be difficult.
    Join Joni Stuker as she presents a plan for building a strong and productive BDC… stocked with the best BDC reps available.
    You will learn:
    •Where to search for high-potential BDC reps - Innovative recruiting techniques
    •Importance of setting hourly call standards and measurements to determine success
    •How to spot and single out those with the best chance of success
    •Creative word tracks for BDC rep job listings to attract the right person
    •Best practices for using referrals from existing staff
    •How to get them up and productive quickly

    Learn More

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